I have a problem when I communicate in writing. The marketing guy in me wants to keep everything simple and to the point. A bulleted list is better. The analyst in me wants to put every conceivable detail in, to leave no possible room for misunderstanding. There has to be a happy medium. Follow the link below for some ideas on the subject. http://www.fastcompany.com/3026725/work-smart/the-not-so-difficult-trick-to-get-your-emails-read?partner=rss